We’re Feeling Very Merry
We’re Feeling Very Merry and We Wish You a Happy Holiday Season and a Peaceful and Prosperous New Year.
THE JEFF BEZOS 3-QUESTION TEST FOR NEW AMAZON EMPLOYEES
NOVEMBER 2018 NO. 147
Amazon is a highly sought after company to work for, and today has well over 500,000 employees.
And by the time you read this, they will likely have chosen their next $5 billion second headquarters.
But in the company’s early days — when Amazon’s headquarters had only just moved from Jeff Bezos’ garage into a downtown Seattle office near a heroin-needle exchange and a porn shop — there were far fewer employees.
UNCOMMON ADVICE FOR COMMON BUSINESS PROBLEMS
OCTOBER 2018 NO. 146
Sometimes the right answer is far from obvious.
Learn why an introvert may be the best choice to lead your team, taking a pay cut might make you a better manager, and why you should not trust your gut when the pressure is on.
Time to think a little outside the box.
MAYBE IT’S TIME FOR SOME UNCOMMON ADVICE
Much has been accomplished by business leaders who turned left when told to turn right, who reached for the door instead of for the stars, who hired A when the search committee unanimously recommended B.
THE EMERGENCE OF EMPLOYEE EXPERIENCE
SEPTEMBER 2018 NO. 145
Is “customer experience”- the mantra of customer service- becoming less important to businesses these days?
According to researcher Gartner, more than 90% of businesses compete primarily on the basis of customer experience (CX). All good, except it’s no longer enough to make CX a corporate priority. The next competitive frontier is employee experience (EX) and the signs indicate very strongly that EX will become the next business priority.